Website Issues: Delay in loading…
Mar 27th, 2008 | By Dan (CSFW) | Category: WebsiteThe past couple of weeks you may have noticed that the clearstreamwood.com website seems to take forever to load. Once loaded it works fine. This week I finally got fed up and contacted my web-host. It got kicked up to some of the higher engineers who just got back to me. Hopefully we’ll see a difference soon…
They also just upgraded to a new hosting platform so I’ve had to do some work on my end. The form on the “Contact Us” page still isn’t working. I hope to figure that out this week. Thanks for your patience.
Dan
Update (03/27/2008 08:00 EST): Form working fine. I needed to transfer some new code over because of the transition.
Hello Dan,
Thank you for contacting us.
I am writing this with regard to the ticket # xxxxxxx.
I have checked the domain and it loads fine with a bit delay of 15-20 seconds. We understand the depth of frustration when the website loads slowly and we really apologize for the inconvenience. We are aware of the website slowness issue and our higher technical engineers are working on it and the issue will be fixed at the earliest.
Also, we are in a process of adding more servers to overcome the website slowness issue and the issue related to website slowness will be fixed permanently.If you have any further questions, please don’t hesitate to contact us. We are available 24/7.
Sincerely,
Patsy Jensen
Technical Specialist
